How It Works

Repair Services includes repairs to websites caused by Updates, Out Dated Code, Changes in Hosting Plan, Manual Design Changes Gone Bad, Malware Attacks and other website maladies.

Resolve existing and future repair needs for your website. Sites break from time to time for a variety of reasons. Regardless of the cause, failure to repair your site immediately is like hanging a Closed sign on your business in the middle of a regular business day. Those you lose may not return.

Repair Service also includes a portable copy of your repaired website on a USB Backup Drive

 

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Premise of the Service

Website Repair Service: 'Website Repair Service' is a simple solution designed to provide repair services to sites of any origin (primarily WordPress and custom coded (non-Content Management System (CMS)) sites.  The application of repairs is based on 'event based' flat pricing not by an hourly rate.  For example, if your site suddenly displays an error caused by an update, those can break other parts of the site.  Charging by the files repaired would be costly and not reflect the relevancy of the repair need.  We will notify you if multiple credits are necessary before completing the work.  Most repairs will require a single credit per event.  Repairs are considered a breach that impedes or interferes with the proper display and functionality of the website. Design Updates sold separately.

 

Customer Responsibilities / What You Should Do

Following your purchase you will receive an email at the address you list when you make your purchase (which automatically creates your account).  Please ensure all identifying and contact info is accurate. This email will contain a link that will allow you to describe the service(s) you expect. It will also include contact information for 24/7 Technical Support or Office Hour Support for services not covered by 24/7 Technical Support.

Complete the form. Failure to complete the form (completely) may impede our ability to serve you as efficiently as possible.

Most websites are complete in 1 calendar weeks or less. Special circumstances may extend this process but you will be advised as soon as it is determined your site has such exception(s). Once your website repair is complete, we will contact you.  You will receive, by mail, a copy of your completed site on a USB Drive. We encourage you to keep this in a safe place as your backup for your website.

Feature Points Described 

Repair Services includes repairs to websites caused by Updates, Out Dated Code,
Changes in Hosting Plan, Manual Design Changes Gone Bad, Malware Attacks and other website maladies.
* Common repair issues include damage caused by external sources that render the site aesthetically damaged or functionally damaged.  They do not include the addition of new or updated functions.

Repair Service also includes a portable copy of your repaired website on a USB Backup Drive
* Your repaired website will be delivered, by mail, on a USB Thumbdrive. This may be retained as your Backup as well. (No additional charge).

This service does not provide for technical support by telephone, email or text.

Restrictions

Site Diggers LLC reserves the right to refuse service to any entity for any or no reason.

Site Diggers LLC reserves the right to refuse or cancel services, without notice, in cases may result in civil or criminal litigation of any kind.  These may include but are not limited to questions involving copyright or patent infringement; theft or any kind (tangible, intellectual, real or any other as defined by state or federal statutes)

Site Diggers reserves the right to refuse service or terminate existing services to any entity suspected or involved in illegal activity - at the discretion of Site Diggers LLC.  Site Diggers will not be responsible for any losses resulting from these actions when supported by verification (either written, verbal or electronic) provided by a law enforcement agency or entity (including licensed private investigators).

Refunds

Website Repair: 
Full (100%) Refunds may be awarded within 72 hours of the initial order ONLY in cases where no work has been completed and funds for the identified website have NOT posted to Site Diggers account(s). No Full Refunds (100%) will be awarded after 72 hrs of the initial purchase.

Seventy percent (70%) Refunds may be awarded in cases where work has begun in concept, code or planning of any website.  This applies in cases where the 72 hour initial period has expired and a request for cancellation and request for refund are received in writing (email is acceptable). The withheld 30% will be considered a cancellation fee and will be retained to offset our losses.

No Refunds will be awarded once notification of the completed site is dispatched to the client.  Site Diggers LLC reserves the right to notify clients their website is complete after the product (USB Thumbdrive)  has been mailed to the client.  As such, once in process for mailing, Site Diggers LLC considers the product delivered.  Site Diggers LLC will not be responsible for delays or loss of said deliverables by the postal system.

 

Management Service: 
Full (100%) Refunds may be awarded within 72 hours of the initial order ONLY in cases where no work has been completed and funds for the identified website have NOT posted to Site Diggers account(s).  No Full Refunds (100%) will be awarded after 72 hrs of the initial purchase. Work for Management Services typically begins the same day as the order.  Step one is the addition of the website to the management platform (servers) and backed up.

Refunds outside the 72hr refund period will be prorated at the discretion of Site Diggers LLC.  All services, upon cancellation are subject to immediate termination. Websites are subject to immediate removal from the Internet.

Site Diggers holds no responsibility to replace any content to represent a website after its services have been cancelled. Site Diggers holds no responsibility to restore a website due to changes created by removed SSL or any other content manipulation resulting from a change in services.

 

Design Updates:  

Full (100%) Refunds may be awarded within 72 hours of the initial order ONLY in cases where no work has been completed and funds for the identified website have NOT posted to Site Diggers account(s). No Full Refunds (100%) will be awarded after 72 hrs of the initial purchase.

Seventy percent (70%) Refunds may be awarded in cases where work has begun in concept, code or planning of any website.  This applies in cases where the 72 hour initial period has expired and a request for cancellation and request for refund are received in writing (email is acceptable). The withheld 30% will be considered a cancellation fee and will be retained to offset our losses.

No Refunds will be awarded once notification of the completed site is dispatched to the client.  Site Diggers LLC reserves the right to notify clients their website is complete after the product (USB Thumbdrive)  has been mailed to the client.  As such, once in process for mailing, Site Diggers LLC considers the product delivered.  Site Diggers LLC will not be responsible for delays or loss of said deliverables by the postal system.

 

All refund terms are subject to change, without notice, at the sole discretion of Site Diggers LLC.
All requests for cancellation and refund(s) must be received in writing (email is acceptable but MUST be acknowledged by receipt)